It’s quite troublesome when your internet is acting up and stops working or is extremely slow and spotty. What’s even more annoying is that it happens at the most critical times. When you’re in an important work meeting, when you’re about to submit an assignment right before the deadline, when you’re playing a game and have reached the final battle, etc. It’s always in times like this and it really does make you mad.
In this article, we have decided to tackle CenturyLink internet issues and what you can do in case your internet stops working. So, first and foremost, we will look at the possible reasons why the internet slows down or stops working. Then, we will see some tips and tricks you can do to fix your internet. Without further ado, let’s begin!
Why is my internet not working?
It is important to identify whether there is an issue with your internet connection or just with the Wi-Fi reception. Reading this article will help you do just that. To check your Wi-Fi connection, all you’ll need to do is see if online videos are buffering, web pages are taking longer to load, or there is a low signal strength across all devices. If any or all of these are true, then it means your internet connection is indeed slow and spotty. Otherwise, the issue could lie with your device.
Connections and wiring
While it may not seem like the cause of the problem, it just might be. Wires don’t just go and get disconnected themselves, but it might be that a wire has become loose or the connection was never done properly. Whatever the reason, check all your connections and the wiring.
Router and modem locations
This is usually the case and it is quite a common error. The modem and router are often placed farther than most common spaces like the living room and other rooms. This causes an issue and most devices are not able to connect to the Wi-Fi because of this. So, not only will you get low signal strength, but you might not even be able to connect to the Wi-Fi in the first place.
The next thing you need to check is for blockages of any kind. Physical objects are a cause of interference with Wi-Fi signals. Walls, doors, ceilings, even refrigerators, fish tanks, etc. can all cause blockages. That is why the modem’s and router’s location needs to be decided carefully and in an open space where there are minimum blockages.
Interference from other electronics
Electromagnetic interference (EMI) can slow down your Wi-Fi or make it spotty. This is caused by electronic devices such as microwaves, Bluetooth devices, TV, treadmills, etc. Some of these devices generate short-range interference that affects your internet signals even when the said device is turned off. That is why you need to carefully select a location for your modem and /or router that is not close to such an electronic device. You should at least have 5-10 feet of space between the two to reduce the interference.
Make sure devices are up to date
If your devices like your phone, laptop, etc. are not up to date, they can cause slow internet. The same applies to your modem. You need to make sure the modem is updated with the latest updates to ensure the perfect condition of the modem.
Check for viruses and threats
If your device isn’t well-protected, there is a high chance that something malicious like a virus has been downloaded onto the device. You will need to get it checked by a professional to determine whether there is any malicious software or threat in your device affecting your internet connection. It is preferred that you install anti-virus software to stay safe from any threats.
Plug-ins and browsing cookies
Check all your browser plug-ins and if they are updated. You should also develop a habit of deleting your browser cookies as they can cause your internet connection to slow down. You can find an option for this in your browser’s settings labeled as “clear cache” or “delete cookies”.
How to fix your CenturyLink modem?
Oftentimes, you try everything you can from placing your modem in a good location to checking your devices and whether they are up to date or not, and yet, you are still experiencing internet connection problems. In that case, you should try to reboot your modem. You can do it manually or by using the My CenturyLink app. You can do both by following the steps given below.
Rebooting your modem
Rebooting your modem means restarting your device. You can do that by unplugging the power cord which is connected to the rear of the modem. All the lights on the modem will go off to indicate that it’s turned off. After that, wait for one minute and then plug the power cord back in. Wait for the power light and internet light to turn green and then, you can go online.
Rebooting your modem using the My CenturyLink app
If you have the My CenturyLink app already, you can reboot your modem using that as well. Once you log into the app, select My Products at the bottom of the screen. You’ll see a menu of the options for the internet. From that menu, select “Reboot” my modem and then the “Reboot Now” button. Then wait while the app sends the command to reboot. Once the modem has started rebooting, you will get a prompt on your screen telling you that the reboot is now in progress.
You will have to wait for a few minutes for your modem to be done rebooting completely. You can also see the lights go off when the reboot starts and once the lights turn back on, the reboot will be complete. When the INTERNET light turns green, you’ll be back online. If your phone, tablet, laptop, etc. do not connect to the internet right away, check the available networks for your network and press it to connect. This should most likely solve your problem.
Now that you know what the problem could be with your internet connection and how you can fix it, you are sure to run into fewer problems. Moreover, you can try these little troubleshooting tricks yourself without any help as they are pretty easy. If your problem is still not resolved after trying these things out, you can contact CenturyLink’s customer support team and talk them through the problem. Most probably, they will send an expert technician your way and your problem will be resolved as fast as possible.
If you are interested in checking out internet packages and deals by CenturyLink, you can find them on our website BuyTVInternetPhone. Not only can you find CenturyLink’s deals, but you can also find other well-known ISPs and their plans and packages as well. According to your liking and your requirements, you can select a plan and get the one you want. Moreover, you can find a plan according to your location by entering your ZIP code. So, go on and click that link to get the best possible plan for you!